FAQ
When is the event?
What time is the event?
VIP: 1:30pm - 6:00pm; GA: 2:30pm - 6:00pm.
How do I buy tickets for this event?
I bought a ticket and now I can't find it/can't print it, what do I do?
FOR TICKET HOLDERS ONLY: If you purchased your tickets on the event website and are in need of customer service regarding your ticket purchase, please call 1-877-435-9849 or email customersupport@ticketfly.com for assistance.
Is there an age limit to get into the show?
No one under the age of 21 will be allowed entrance in the festival! This includes designated drivers who must also be at least 21 years of age. NO children, toddlers, infants, strollers, or pets are permitted. No one will be admitted without a valid photo ID (no exceptions). Proper identification is the responsibility of the attendee. Failure to present proper, valid photo identification (driver’s license or passport) will result in denial of entry with no refund offered.
Where is Brooklyn Expo Center located?
72 Noble Street, Brooklyn, NY 11222
Is the event indoors or outdoors?
The festival is an indoor event but there will be food trucks and outdoor seating located outside of the venue.
What does admission include?
Each general admission ticket includes a souvenir tasting cup and the freedom to enjoy samples from any participating cidermaker. Attendance at event seminars is also included.
VIP Admission includes sampling and seminars just like general admission ticketholders but VIP attendees also receive an additional hour of sampling from 1:30pm-2:30pm, receive a tasting cup made of glass, have private seating, and access to special tastings available only in the VIP area.
VIP Designated Driver ticketholders receive an extra hour in the event and access to VIP seating compared to GA designated drivers. However, no DD is permitted to drink any alcohol. DDs do not receive a tasting cup but will receive bottled water.
Will food be available for purchase?
Yes, food is available for purchase. It is not included in the price of admission.
What is the entrance fee for Designated Drivers?
A general admission designated driver ticket is $12.00 and a VIP designated driver ticket is $15.00. All designated drivers receive bottled water but VIP designated drivers are allowed into the event an hour earlier beginning a 1:30pm and have access to the VIP seating area. No designated driver is permitted to sample any alcoholic beverages at the festival. Designated drivers do NOT receive a tasting cup. Any designated driver who is seen drinking at the festival will be escorted out immediately. Designated drivers must be 21+ and present valid photo ID for entry.
Is there music?
Yes, the event will have ambient music played.
Can I bring outside food or beverage to the festival?
No outside food or beverages will be permitted.
Will there be parking available?
There is no parking on site at the venue. Mass transportation or car service (such as Uber) is recommended. There are limited parking garages about 15 minutes away (by foot). Street parking is available.
Are there hotels in the area?
Yes, the following are hotels in the area. However, neither Pour the Core nor its producers are affiliated with any hotel or offer any discounted room rates. All event participants are responsible for their own lodging. The list below includes lodging options located within a short distance from the venue (other options are located at a further distance). Please make sure to do your research on the form of lodging that you decide on to make sure it is the right fit for you.
Fairfield Inn New York Long Island City/Manhattan View
52-34 Van Dam Street
Long Island City, NY 11101
718-389-7700
The Box House Hotel
77 Box Street
Brooklyn, NY 11222
718-383-3800
Henry Norman Hotel
251 North Henry Street
Brooklyn, NY 11222
718-951-6000
McCarren Hotel & Pool
160 North 12th Street
Brooklyn, NY 11249
718-218-7500
Wythe Hotel
80 Wythe Avenue
Brooklyn, NY 11249
718-460-8000
What if I have problems buying my tickets online?
If you are having problems buying your ticket, please call 1-877-987-6487 to purchase your ticket by phone.
Are children or pets permitted to attend?
NO children, toddlers, infants, strollers or pets are permitted into the festival.
Is smoking permitted at the festival?
Smoking will not be permitted inside the venue - this includes vape pens and e-cigs.
Is the event wheelchair accessible?
YES, the event is located on street level and easily accessible by wheelchair. However, the venue does not provide wheelchairs or walkers. Attendees in need of a wheelchair should bring their own.
Can I bring a bag to the event?
Yes, bags are subject to search by security. Bags should be limited in size to small handbags/purses.
What items are prohibited?
Starfish Junction Productions is dedicated to the safety and security of ALL attendees, exhibitors, staffers, and guests. Please use common sense and remember that what seems harmless to you may appear like a threat to someone else. All attendees must adhere to show rules, are subject to search upon entering the event, and are prohibited from bringing in the following items:
· outside alcohol, glass bottles, cans, outside food/beverages, metal water bottles
· weapons (i.e. knives, pepper spray, stun-guns, any concealed weapons, firearms, etc.), illegal drugs, chemicals, fireworks, smoke bombs
· unapproved pamphlets, handouts, advertisements, etc.
Smoking (including the use of e-cigarettes or vape pens) is prohibited in the venue/under tents. Smoking is only permitted in designated smoking areas.
Infants/Children/Strollers…No one under 21 will be admitted. Valid photo ID is required for entry.
No pets are permitted at the event (unless they are service dogs with accredited tags/paperwork)
Event management reserves the right to handle each occurrence on a case by case basis. Depending on the item, the guest may either be asked to remove the item from the facility or dispose of the item, or may be ejected from the facility.
Are group tickets available?
Yes, groups of 10 or more persons can buy discounted tickets together. Please see the ticket page for additional information.
Is there a senior or military discount on tickets?
Yes, seniors (over 55 in age), active military and veterans can purchase a ticket to the event at a discounted rate. Please see the ticket page for additional information.
Are photos taken at this event?
Yes, look out for our event photographer at the event and strike a pose. Check back here, at the event website, and/or on the event's Facebook page for photos after the event to see if you are included in the event photo album. Some photos of attendees may be used for promotional purposes; as a ticketholder of the event, you grant us permission to do so and for your likeness to be used.